SEO Next Guide
How to Open a Support Ticket
A good ticket is not a long story. It is a short, clear problem report with the right context.
What it is
The main way to get structured support.
Step by step
- Open /support/.
- Write a short and specific subject.
- Choose the issue type.
- Choose the licensed install.
- Add the domain / install context.
- In the description, include:
– what you tried to do – what happened – where it appears – what you already tried
- Attach a screenshot if it helps explain the issue.
- Submit the ticket.
- Check My Tickets.
Good subject example
SEO title does not update on product page
Common mistakes
- writing “nothing works”
- not adding install context
- overloading the ticket with unnecessary files
